Privacy Policy
At cleanlattice, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
cleanlattice ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This policy applies to all users of our website and services. By using our website, you consent to the data practices described in this policy.
Information We Collect
Personal Information
- Name and contact details (email, phone, address)
- Payment and billing information
- Identity verification documents
- Professional information and preferences
Technical Information
- IP address and browser information
- Device and operating system details
- Website usage patterns and navigation
- Cookies and similar tracking technologies
How We Use Your Information
We process your personal data for the following purposes:
Service Delivery
Providing and maintaining our cleaning services, scheduling appointments, and managing customer accounts.
Communication
Responding to inquiries, providing customer support, and sending service-related notifications.
Marketing
Sending promotional content, newsletters, and special offers (with your consent).
Legal Compliance
Meeting regulatory requirements, preventing fraud, and protecting our legitimate business interests.
Service Improvement
Analyzing usage patterns to improve our services and develop new features.
Payment Processing
Processing payments, managing billing, and maintaining financial records.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our website, conducting business, or serving users (payment processors, cloud storage providers).
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
Your Privacy Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restriction
Request limitation of data processing in specific situations.
Right to Portability
Receive your data in a machine-readable format.
Right to Object
Object to processing for direct marketing purposes.
To exercise any of these rights: Please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Data Security
We implement comprehensive security measures to protect your personal information:
Secure Infrastructure
Encrypted servers and secure cloud infrastructure with regular security audits.
Encryption
End-to-end encryption for data transmission and storage using industry-standard protocols.
Access Controls
Strict access controls, multi-factor authentication, and regular staff training.
Security Notice: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously monitor and improve our security measures.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
Types of Cookies We Use
Cookie Management
You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
Customer Data
Retained for 7 years after the last service interaction for legal and business purposes.
Marketing Data
Retained until you withdraw consent or for 3 years, whichever comes first.
Website Analytics
Retained for 26 months for Google Analytics data aggregation.
Payment Records
Retained for 7 years for financial record-keeping requirements.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
Adequacy Decisions
Transferring data only to countries with adequate data protection laws or receiving adequate protection guarantees.
Standard Contractual Clauses
Using EU Commission-approved standard contractual clauses for international data transfers.
Binding Corporate Rules
Implementing internal policies that provide adequate protection for international transfers.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the information below.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address
Mabini St., San Fernando City 2000, Pampanga, Philippines
Phone
+63 945 214 7764Business Hours
Mon-Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 4:00 PM
Sun: Closed
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to registered users about significant changes
- Displaying prominent notices on our website for 30 days after the update
Effective Date: This Privacy Policy is effective as of the date stated at the top of this page and will remain in effect except with respect to any changes in its provisions in the future.